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Privacy Policy for your account data

We explain what we collect when you open an account, how we use device and payment records, and when we share data to keep access working.

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kalyanchat Privacy Policy for your account data
CONTACT ROUTES

How to reach us on privacy

If you want a copy of the data we hold, want a correction, or need to ask about retention, use the contact route that matches your account.

Email request Send a clear message from the email linked to your account, say what you want changed, and add any proof that helps us match the record. We use it to verify the request and reply on the same thread.
In-account message If you are already signed in, use the account contact form and mention the privacy matter in the subject. That helps us reach the right record faster and keep the thread attached to your profile.
Written request For a longer request, send a written note with your name, phone number, and the exact change you want. We may ask for more proof before we act if the request affects sensitive fields.
HOW WE HANDLE

Data handling, cookies, and security

We keep only the data that serves account use, support, fraud checks, and legal duties.

Data use

We use account details, device signals, and payment references to keep access working, match deposits or withdrawals, answer support requests, and meet legal duties. We do not use personal data for unrelated purposes.

Cookies

Cookies store session state, preferred language, and basic device markers. They help the site remember you between pages and show the correct flow after you return. You can clear them in your browser at any time.

Account security

We ask you to keep your password private and to use a phone and email you control. If we spot unusual access, we may pause a session, ask for confirmation, and protect the record until checks are done.

Retention

We keep records only for as long as needed to run the account, settle disputes, meet legal duties, or stop misuse. When the reason ends, we move data through deletion or anonymisation steps in line with our retention rules.

Change requests

You can ask to correct, access, or remove details that we hold, where the law allows. We may need proof before acting, especially when the request affects name, phone, email, or account security settings.

Contact

If a privacy question remains open, send it through support with your account details and the subject line set to privacy. We track each request, record the action taken, and close it only after you confirm the issue.

Privacy questions you may ask

These answers explain how we handle access, corrections, retention, cookies, and the contact routes you can use. If local law gives you a right to ask for a change or copy, we handle it through the account details on file and the proof tied to your request. Where the law does not allow a request, we will say so clearly.

We keep the details you send at account opening, the device and browser data needed for access, and payment references linked to deposits or withdrawals. We only keep what serves support, security, or legal duties.

Cookies help remember your session, language choice, and basic site settings. They also help us spot unusual access patterns. You can clear them in browser settings, though some parts may need them.

Yes. Send the change through the contact route linked to your account and include enough detail for us to match the record. We may ask for proof before we edit personal fields.

We keep data only as long as needed for account handling, dispute checks, legal duties, and misuse prevention. After that period ends, we delete or anonymise records under our retention rules.

Only staff who need the record for support, verification, security, or compliance work can access it. We keep access limited and logged so personal data is not open to everyone.

Use the email, in-account message, or written request route and say that your message is about privacy. Add your account details so we can match the record and respond on the same thread.

Yes. Access and change rights depend on local law and are available where local law permits. If a request cannot be actioned, we will explain the reason and the next step you can take.

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